Frequently Asked Questions

PRODUCT

Where can I try on styles?
We want you to be sure about your purchase. You can use our Store Locator at cloghaven.com to find a retail partner near you to try on your favorite styles.

How do I know what size to order?
We know the importance of a great fit. For the most accurate sizing, we recommend visiting a local retailer to try on our styles. You can find one using our Store Locator at cloghaven.com. We also offer a detailed Sizing Guide on each product page on cloghaven.com to help you find your perfect fit.

Do you have shoes in Wide widths?
Yes! We are pleased to offer many of our most popular styles in Wide widths. You can filter for Wide widths on our website.

Do your shoes have arch support?
Yes, a hallmark of our classic footwear is its excellent arch support and roomy toe box. Many of our styles are praised for their comfort and support.

What is your footwear made from?
We use a variety of high-quality materials, including leather from the Gold-rated Tannery, LWG (Leather Working Group). You can find specific material details on each product page on our website.

How do I care for my footwear?
Proper care will extend the life of your shoes. We recommend using the appropriate cleaner and conditioner for the specific material (e.g., leather, nubuck, suede). Please see the Care Guide on our website at cloghaven.com for detailed instructions.

Why are my shoes squeaking?
A squeak can sometimes occur when the insole rubs against the inside of the shoe. This often resolves itself after a short break-in period as the insole molds to your foot. Ensuring your feet are dry when you put on the shoes can also help.

My shoes are wet, how should I dry them?
Never dry shoes with direct heat (like a hairdryer or radiator), as this can damage the materials. Stuff them with newspaper or shoe trees and allow them to air dry naturally at room temperature.

Can I resole my shoes?
Many of our classic styles are Goodyear welted and can be resoled by a professional cobbler, extending their life for years to come.

What is your Return Policy?
We want you to love your purchase. Items purchased from cloghaven.com can be returned or exchanged within 30 days of receipt. Items must be in new, unworn condition with original packaging. Final Sale items are not eligible for return. For full details, please see our Return Policy at cloghaven.com.

Do you offer military, first responder, or medical professional discounts?
We are proud to offer a discount to our community of heroes. Please verify your status through our verification partner to receive a discount code for online purchases.

WEBSITE

How do I check the status of my order?
You can check your order status by logging into your account on cloghaven.com. You will also receive shipping confirmation emails with tracking information once your order is on its way.

How do I create an account?
You can create an account by clicking “Log In” at the top of our website and selecting “Create Account.” This allows you to track orders, save your favorites, and speed up checkout.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay.

Do you offer international shipping?
Currently, we only ship within the United States.

I entered the wrong shipping address. What should I do?
Please contact us immediately. If your order has not yet been processed, we may be able to correct it. We are not responsible for orders shipped to an incorrect address provided at checkout.

What are your shipping options and costs?
We offer standard shipping. Please see our full Shipping Policy at cloghaven.com for the most current information on options and costs.

My promo code isn’t working. Why?
Please check the terms and conditions of the promotion. Some common issues include: the code may have expired, the items in your cart may not be eligible, or the minimum order value has not been met.

A product I want is out of stock. What can I do?
We recommend signing up for the “Notify Me” restock alert on the product page. You can also check with a local retail partner for availability.

What is your Privacy Policy?
We are committed to protecting your privacy. Our complete Privacy Policy, outlining how we collect and use your information, can be found at cloghaven.com.

How can I find my shoe’s style name and number?
The style name and number can be found on the product page on our website and on the label inside the shoe itself.

How can I recycle my shoes?
We partner with a program to give old shoes new life. You can bring your worn shoes (any brand) to a participating location. Visit cloghaven.com for more details and to find a drop-off location near you.

I have a question about a gift card.
For all questions related to gift cards, including balance checks and terms of use, please visit the dedicated Gift Card section on our website.

STORE

What are your store hours?
For the most current store hours, please visit the Store Locator at cloghaven.com and select your specific store location.

Do you have any upcoming promotions or events?
To stay updated on all promotions, new product launches, and special events, we recommend signing up for our emails and following us on social media.

Can I hold a product at a store?
Please contact your local store directly to inquire about their hold policy for specific items.

Do you offer any shoe care services in store?
Some of our retail locations may offer complimentary shoe care services. We recommend contacting your local store directly to inquire about the specific services they provide.

OTHER

How can I get a catalog?
You can request our latest catalog to be mailed to you. Sign up on our website to receive one.

How do I become a retailer?
We’d love to hear from you. Please reach out to us through the contact information provided for wholesale inquiries on our website.

How can I get information?
For all other inquiries not covered in our FAQs, please use the Contact Us form on our website, and our team will be happy to assist you.