Privacy Policy
Welcome to cloghaven.com. This Privacy Policy describes how cloghaven.com (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from Cloghaven.com (the “Site”).
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal email, etc.), and email address. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Minors
The Site is not intended for individuals under the age of 18.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or by mail using the details provided under the “Contact Information” section.
Contact Information
For any privacy-specific concerns, you can reach us through our online contact form available on the Site.
SMS/MMS Mobile Message Marketing Program Terms and Conditions
We operate a mobile messaging program (the “Program”) subject to these Terms and Conditions (the “Terms”). By opting in to or participating in the Program, you accept and agree to these Terms.
Program Description: We may send promotional and transactional SMS/MMS mobile messages (e.g., order updates, cart reminders, marketing offers). Message frequency varies. You agree to receive automated marketing messages to the mobile number used when signing up. You also agree to our Privacy Policy.
User Opt-In: By providing your mobile number and opting in, you consent to receive automated marketing messages. You are not required to consent to these messages as a condition of purchase.
User Opt-Out & Support: To stop receiving messages, reply STOP to any message. For help, reply HELP or contact us via our online contact form. We may confirm your opt-out by a final message. No further messages will be sent unless you re-opt-in.
Costs and Message Frequency: Message frequency varies. Message and data rates may apply. You are responsible for any charges from your carrier.
MMS Messages: The Program may send MMS messages if your device supports them.
User Representations: You represent that you are the account holder for the mobile number you provided or have their permission. You are responsible for informing the number holder of these Terms.
Prohibited Content: You agree not to use the Program for any illegal or prohibited purpose.
Dispute Resolution: These Terms are governed by the laws of the United States and the state of our incorporation. Any disputes shall be resolved in the state or federal courts located in our state of incorporation. You agree to resolve disputes individually and waive the right to a class action.
Program Changes: We may change these Terms or the Program at any time. Your continued participation after changes constitute your acceptance of the new Terms.
Disclaimer of Warranty and Limitation of Liability: We are not liable for any delays or failures in message delivery. We do not guarantee the Program will be available without interruption. To the fullest extent permitted by law, we are not liable for any direct, indirect, consequential, or special damages arising from your use of the Program.
Severability: If any part of these Terms is found invalid, the rest remains in effect.
Privacy Policy: Please review our Privacy Policy above to understand how we handle your information.